1. Manners and Expertise – Yes it is important that your customer service representatives are polite and have a positive attitude but that is worth nothing if they have no expertise in your product or service. You must make sure that your representatives are properly trained and can answer inquiries in a timely and effective manner.
2. Don’t Make Promises You Can’t Keep – If you promise a customer something you better make sure you deliver it. If you don’t deliver they will most likely want a refund and never return to make a purchase again. Not to mention they might go out and tell all their friends how poor your customer service is.
3. Let Your Customers Know You Value Them – Always thank your customers for their orders. Give them a follow up phone call or email after their purchase thanking them for their order. Possibly give them something free that they weren’t expecting showing that your company takes an extra step and cares about their satisfaction.
4. Reward Repeat Customers – If you don’t reward repeat customers you are totally missing the boat. Repeat customers can be the biggest part of your business if you do it right. Make sure you are rewarding them for making repeat purchases. Do things like offer them free shipping for being a regular customer. Give them something extra in their shipments that they weren’t expecting. For instance give them a product related to the one they ordered as a gift.
All in all, customer service is one of the most important aspects of any business but especially an Internet business. These examples of customer service are just a few of the things you should do but they will give you a great start to the right path.