A Great Internet Company
One of the biggest things that makes a great Internet company or just a great company is great customer service. Zappos.com is providing just that and beyond! Of the companies and CEOs out there who really do care about their employees and their customers one of them is definitely Zappos. The CEOs salary is $36,000 a year and some of Zappos call center employees are making more than that. With sales approaching 1 billion dollars and 75% of their customers are repeat customers their approach is far beyond succeeding. The core values of Zappos are: Deliver WOW through customer service, embrace and drive change, create fun and a little weirdness, be adventurous, creative, open-minded, pursue growth and learning, build open and honest relationships with communication, build a positive team and family spirit, do more with less, be passionate, determined and be humble.
This is a company that any Internet marketer should definitely take notes from. The way they do business without a doubt creates a WOW factor. If you run your business even half as well as the way they do you’re sure to succeed.